Learning Facilitator (Bilingual French-English)

Organization Summary:

The Manitoba Museum is the province’s award-winning heritage and science centre. It is unique in its combination of human and natural history themes and renowned for its vivid portrayal of Manitoba’s rich and colourful history, Planetarium shows, and Science Gallery exhibits. The Museum features immersive dioramas, multi-dimensional interpretation, science and astronomy education, and quality school and community programs. The Museum has collected and protects over 2.8 million artifacts and specimens, including the Hudson’s Bay Company Museum Collection.

Position Summary:

Reporting to the Manager of School & Public Programs, the Learning Facilitator (Museum Galleries) delivers in-person and virtual interpretive programs on themes related to the Museum in both English and French, and assists in other public program events for the general public and organized groups. The incumbent must exercise initiative and independent judgment in working with the Museum’s various audiences while maintaining an energetic and lively approach. The incumbent must be able to work with minimal supervision and be available for weekday, weekend and evening work. Fluency in English and French is a requirement of this position.

Salary/Rate:

The wage range for this position is $19.01 to $24.05 per hour.

Conditions of Employment:

• Child Abuse Registry Check
• Criminal Record Check with Vulnerable Sector Check

Applications deadline is Friday, August 30, 2024. If you are interested in this opportunity, please submit a resume including a cover letter and schedule availability to:

Director of Human Resources
The Manitoba Museum
190 Rupert Avenue
Winnipeg, Manitoba R3B 0N2
HR@ManitobaMuseum.ca
Fax: 942-3679

The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. This document is available in other formats and accommodations will be provided throughout the selection process upon request. Contact Human Resources at 204-956-2830 if you have an accommodation request.

We thank all applicants for their interest; however, only those being considered for interviews will be contacted. We are not able to acknowledge receipt of applications submitted via Fax or mail.

Pay Group: 3

General

Reporting to the Manager of School & Public Programs, the Learning Facilitator (Museum Galleries) delivers in–person and virtual interpretive programs on themes related to the Museum and assists in other public program events for the general public and organized groups. The incumbent must exercise initiative and independent judgment in working with the Museum’s various audiences while maintaining an energetic and lively approach. They must be able to work with minimal supervision and be available for weekday, weekend and evening work. Fluency in English and French is a requirement of this position.

A criminal record with a vulnerable sector check and child abuse registry check will be required of the successful candidate.

Priority 1: Interpretive Ambassador (55%)

To create a positive visitor experience by engaging, providing a proactive interpretive presence and ensuring visitors’ safe, educational, and orderly interaction with Museum exhibits and programs.

1. Deliver booked in-person and virtual interpretive programs for the institution’s school and general public audience as per the daily schedule
2. Perform all other ongoing functions related to program operation
3. Answer inquiries from and provide information to the general public on all Museum programs, exhibits and activities.
4. Learn pertinent information on departmental programs, permanent galleries and temporary exhibits as required.

Priority 2: Program Maintenance (15%)

To assist in ensuring the functional operations of Museum programs and exhibits.

1. Setting up and taking down furniture, equipment, specimens, artifacts and other program materials; operating A/V equipment daily according to programs scheduled
2. Ensuring sufficient supply inventory for specific programs as assigned.
3. Other duties as reasonably assigned.

Priority 3: Internal Customer Service (10%)

To provide support for volunteers, other front-line staff and upper-level teams to ensure a quality visitor experience.

1. Provide training and support of new staff and/or interns, as well as train, evaluate and support Museum Gallery volunteers.
2. On weekends, schedule and supervise volunteers to ensure optimum program and exhibit coverage, and report on volunteer attendance and issues that may arise to managers.
3. Supporting and liaising with rental staff for special events.
4. Provide feedback and input to other staff and upper-level teams regarding the Museum’s programs, exhibits and activities.
5. Researching program content and liaising with curatorial staff for exhibit or program content as needed.

Priority 4: Other

Other duties as reasonably assigned.

Skills, Abilities and Knowledge

1. Demonstrated skills in public speaking and program delivery.
2. Experience with digital technology for filming and streaming virtual programs.
3. Ability to communicate effectively including the talent to present programs and demonstrations efficiently and enthusiastically to a wide range of age and interest groups.
4. Capability to sense the dramatic nature of a presentation and respond to it appropriately during a performance.
5. Strong interpersonal skills including the ability to interact effectively with staff, volunteers and the general public.
6. Knowledge of the Natural History and/or Human History of Manitoba.
7. Ability to perform basic research.
8. Ability to work in an organized manner, both independently and in a team environment.
9. Ability to work under pressure and meet deadlines.

Education, Training, and Experience

1. Grade XII education, and
2. At least one-year experience working with and presenting to the public, or
3. Equivalent combination of education and experience.
4. Fluency in both official languages (French / English) required.

This is a permanent part-time position beginning as soon as possible. Fluency in both official languages is required. The incumbent will report to the Manager of School & Public Programs. The wage range is $19.01 to $23.13 per hour. Flexible availability for 3-5 full day shifts on weekday, weekend and occasional evening shifts is essential.

Application deadline is August 30, 2024. Please submit your resume and cover letter to:

Director of Human Resources
Manitoba Museum
190 Rupert Avenue
Winnipeg, Manitoba R3B 0N2
HR@ManitobaMuseum.ca
Fax: 942-3679

The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. This document is available in other formats and accommodations will be provided throughout the selection process upon request. Contact Human Resources at 204-956 2830 if you have an accommodation request.

We thank all applicants for their interest; however, only those being considered for interviews will be contacted. We are not able to acknowledge receipt of applications submitted via Fax or mail.

The Manitoba Museum, a not-for-profit institution, is Manitoba’s largest heritage centre and number one paid tourist attraction with over 300,000 on-site visitors annually, including 80,000 students. We uniquely combine human and natural history themes, multidimensional interpretation, science, and astronomy education with quality school and community programs, special events and exhibits. We are pleased to announce a ONE-YEAR FULL-TIME TERM bilingual Science Communicator opportunity in our Learning & Engagement Division beginning in September 2024.

Reporting to the Manager of School and Public Programs, the Science Communicator delivers interpretive programs on themes related to the Science Gallery and Planetarium and assists in other public program events for the general public and organized groups. The incumbent must exercise initiative and independent judgment in working with the Museum’s various audiences while maintaining an energetic and lively approach. They must be able to work with minimal supervision and be available for weekend and evening work.

The successful candidate will have demonstrated knowledge of the general sciences and scientific principles, skills in public speaking and theatrical program delivery, as well as experience working with the public and children. Knowledge of astronomy is an asset. Fluency in both official languages is required for this position. The detailed job description is below.

Applications will be accepted until Friday, August 30, 2024. Interested applicants may forward a résumé including cover letter and availability to:

Director of Human Resources
Manitoba Museum
190 Rupert Avenue Winnipeg, Manitoba R3B 0N2
Email: HR@ManitobaMuseum.ca
Fax: 204-942-3679

The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. The Manitoba Museum recognizes the importance of building a workforce reflective of the visitors it serves. Therefore, the Manitoba Museum supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this position. Consideration will be given to Indigenous people, visible minorities and persons with disabilities. All applicants are encouraged to self-identify if they are members of the designated groups (women, Indigenous people, persons with disabilities, visible minorities) in their application.

This document is available in other formats and accommodations will be provided throughout the selection process upon request. Contact Human Resources at 204-956-2830 if you have an accommodation request.

We thank all applicants for their interest; however, only those being considered for interviews will be contacted. We are not able to acknowledge receipt of applications submitted via Fax or mail.

Pay Group: 3

General

Reporting to the Manager of School and Public Programs, the Science Communicator delivers interpretive programs on themes related to the Science Gallery and Planetarium and assists in other public program events for the general public and organized groups. The incumbent must exercise initiative and independent judgment in working with the Museum’s various audiences while maintaining an energetic and lively approach. They must be able to work with minimal supervision and be available for weekend and evening work. Fluency in both official languages is required for this position.

1. Deliver interpretive programs for the institution’s school and general public audience.
2. Learn pertinent information on departmental programs, permanent galleries and temporary exhibits as required.
3. Perform Planetarium shows in the theatre including setting up technical equipment and all controls during performance of programs.
4. Assist in training and support of part-time staff and volunteers.
5. Perform all ongoing functions related to program operation including: setting up furniture, equipment, specimens, artifacts and other materials; operating A/V equipment; storing program materials.
6. Handle program materials according to institution safety procedures.
7. Other duties as reasonably assigned.

Skills, Abilities and Knowledge

1. Demonstrated skills in public speaking and program delivery.
2. Ability to communicate effectively including the talent to present programs and demonstrations efficiently and enthusiastically to a wide range of age and interest groups.
3. Capability to sense the dramatic nature of a presentation and respond to it appropriately during a performance
4. Strong interpersonal skills including the ability to interact effectively with staff, volunteers and the general public.
5. Knowledge of Physical and/or Astronomy Science.
6. Ability to perform basic research.
7. Ability to work in an organized manner, both independently and in a team environment.
8. Ability to work under pressure and to meet deadlines.
9. Fluency in both official languages is required.

Education, Training and Experience

1. Grade XII education, and
2. At least one year of experience working with and presenting to the public, or
3. Equivalent combination of education and experience.

This is a one-year full-time term position commencing in September 2024. Fluency in both official languages is required. The incumbent will report to the Manager of School and Public Programs. The salary range is $34,598.16 to $42,093.93 per annum. Availability for weekday, weekend and occasional evening shifts is essential. Application deadline is August 30, 2024.

Please submit your resume and cover letter to:

Director of Human Resources
Manitoba Museum
190 Rupert Avenue
Winnipeg, Manitoba R3B 0N2
HR@ManitobaMuseum.ca

The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. The Manitoba Museum recognizes the importance of building a workforce reflective of the visitors it serves. Therefore, the Manitoba Museum supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this position. Consideration will be given to Indigenous people, visible minorities and persons with disabilities. All applicants are encouraged to self-identify if they are members of the designated groups (women, Indigenous people, persons with disabilities, visible minorities) in their application.

This document is available in other formats and accommodations will be provided throughout the selection process upon request. Contact Human Resources at 204-956-2830 if you have an accommodation request.

We thank all applicants for their interest; however, only those being considered for interviews will be contacted. We are not able to acknowledge receipt of applications submitted via Fax or mail.

The Manitoba Museum, a not-for-profit institution, is Manitoba’s largest heritage centre and number one paid tourist attraction with over 300,000 on-site visitors annually, including 80,000  students. We uniquely combine human and natural history themes, multidimensional interpretation, science, and astronomy education with quality school and community programs, special events and exhibits. We are pleased to announce a permanent part-time bilingual Science Communicator opportunity in our Learning & Engagement Division beginning in September 2024.

Reporting to the Manager of School and Public Programs, the Science Communicator delivers interpretive programs on themes related to the Science Gallery and Planetarium and assists in other public program events for the general public and organized groups. The incumbent must exercise initiative and independent judgment in working with the Museum’s various audiences while maintaining an energetic and lively approach. They must be able to work with minimal supervision and be available for weekend and evening work.

The successful candidate will have demonstrated knowledge of the general sciences and scientific principles, skills in public speaking and theatrical program delivery, as well as experience working with the public and children. Knowledge of astronomy is an asset. Fluency in both official languages is required for this position. The detailed job description is below.

Applications will be accepted until Friday, August 30, 2024. Interested applicants may forward a résumé including cover letter and availability to:

Director of Human Resources
Manitoba Museum
190 Rupert Avenue Winnipeg, Manitoba R3B 0N2
Email: HR@ManitobaMuseum.ca
Fax: 204-942-3679

The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. The Manitoba Museum recognizes the importance of building a workforce reflective of the visitors it serves. Therefore, the Manitoba Museum supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this position. Consideration will be given to Indigenous people, visible minorities and persons with disabilities. All applicants are encouraged to self-identify if they are members of the designated groups (women, Indigenous people, persons with disabilities, visible minorities) in their application.

This document is available in other formats and accommodations will be provided throughout the selection process upon request. Contact Human Resources at 204-956-2830 if you have an accommodation request.

We thank all applicants for their interest; however, only those being considered for interviews will be contacted. We are not able to acknowledge receipt of applications submitted via Fax or mail.

Pay Group: 3

General

Reporting to the Manager of School and Public Programs, the Science Communicator delivers interpretive programs on themes related to the Science Gallery and Planetarium and assists in other public program events for the general public and organized groups. The incumbent must exercise initiative and independent judgment in working with the Museum’s various audiences while maintaining an energetic and lively approach. They must be able to work with minimal supervision and be available for weekend and evening work. Fluency in both official languages is required for this position.

1. Deliver interpretive programs for the institution’s school and general public audience.
2. Learn pertinent information on departmental programs, permanent galleries and temporary exhibits as required.
3. Perform Planetarium shows in the theatre including setting up technical equipment and all controls during performance of programs.
4. Assist in training and support of part-time staff and volunteers.
5. Perform all ongoing functions related to program operation including: setting up furniture, equipment, specimens, artifacts and other materials; operating A/V equipment; storing program materials.
6. Handle program materials according to institution safety procedures.
7. Other duties as reasonably assigned.

Skills, Abilities and Knowledge

1. Demonstrated skills in public speaking and program delivery.
2. Ability to communicate effectively including the talent to present programs and demonstrations efficiently and enthusiastically to a wide range of age and interest groups.
3. Capability to sense the dramatic nature of a presentation and respond to it appropriately during a performance.
4. Strong interpersonal skills including the ability to interact effectively with staff, volunteers and the general public.
5. Knowledge of Physical and/or Astronomy Science.
6. Ability to perform basic research.
7. Ability to work in an organized manner, both independently and in a team environment.
8. Ability to work under pressure and to meet deadlines.
9. Fluency in both official languages is required.

Education, Training and Experience

1. Grade XII education, and
2. At least one year of experience working with and presenting to the public, or
3. Equivalent combination of education and experience.

This is a permanent part-time position commencing in September 2024. Fluency in both official languages is required. The incumbent will report to the Manager of School and Public Programs. The wage range is $19.01 to 23.13 per hour. Availability for weekday, weekend and occasional evening shifts is essential. Application deadline is August 30, 2024.

Please submit your resume and cover letter to:

Director of Human Resources
Manitoba Museum
190 Rupert Avenue
Winnipeg, Manitoba R3B 0N2
HR@ManitobaMuseum.ca

The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. The Manitoba Museum recognizes the importance of building a workforce reflective of the visitors it serves. Therefore, the Manitoba Museum supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this position. Consideration will be given to Indigenous people, visible minorities and persons with disabilities. All applicants are encouraged to self-identify if they are members of the designated groups (women, Indigenous people, persons with disabilities, visible minorities) in their application.

This document is available in other formats and accommodations will be provided throughout the selection process upon request. Contact Human Resources at 204-956-2830 if you have an accommodation request.

We thank all applicants for their interest; however, only those being considered for interviews will be contacted. We are not able to acknowledge receipt of applications submitted via Fax or mail.

Pay Group: 6

General

Reporting to the Curator of Archaeology, the incumbent will be responsible for updating the cataloguing manual for the Archaeology collections of the Department of Human History, in the Division of Research, Collections and Exhibitions, following established Museum Collection policies, procedures, and guidelines. They will also assess an archaeological collection intended for future cataloguing by determining the scope and nature of the donation and its supporting documentation. The successful applicant will work with the Curator of Archaeology and the Collections Technician (Human History), and liaise with outside agencies as needed

Criminal record and child abuse registry checks will be required of the successful candidate.

Priority 1: Update Cataloguing Manual

To update the Archaeology department’s cataloguing manual, making it relevant to and consistent with the new Argus collections database. This is an internal document that provides guidance for cataloguers and volunteers. The manual will be produced in electronic and print formats.

1. Review the contents of the present manual.
2. Work with the Collections Technician (Human History) to identify where the manual must reflect changes to the database.
3. Revise the manual’s content where explanatory text and supporting material require updates.

Priority 2: Collection Assessment and Processing

To facilitate the preparation of future cataloguing of a large donation consisting of approximately 10,000 objects.

1. Perform donor research and material culture research for future identification and context.
2. Conduct a preliminary assessment of the scope and scale of the collection and its associated documents.
3. Time permitting, an initial sort of the collection may be made to prepare it for cataloguing.
4. Assess the curatorial needs of the anticipated cataloguing of the collection and documentation.
5. Other administrative and related curatorial duties as reasonably assigned.

Skills, Abilities, and Knowledge

1. Working knowledge of collections management procedures.
2. Advanced working knowledge of word processing software (collections database, digital imaging, scanning).
3. Familiarity with specimen care, handling, scientific identification and research.
4. Excellent writing and numeracy skills.
5. Strong focus on accuracy and attention to detail.
6. Good communication skills, including ability to interact effectively with staff and volunteers.

Education, Training, and Experience

1. Bachelors degree in an appropriate discipline Archaeology or Anthropology, and
2. Two (2) years’ museum experience in collections management, including data entry using an automated collections management system, or
3. Equivalent combination of education and experience.

This is a 13-week FT Term position commencing mid-September 2024. The wage is $27.87 per hour (PG 6 Step 1). Application deadline is August 28, 2024.

Please submit your resume and cover letter to:

Director of Human Resources
Manitoba Museum
190 Rupert Avenue
Winnipeg, Manitoba R3B 0N2
HR@ManitobaMuseum.ca

Criminal record and child abuse registry checks will be required of the successful candidate.

The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. This document is available in other formats and accommodations will be provided throughout the selection process upon request. Contact Human Resources at 204-956-2830 if you have an accommodation request.

We thank all applicants for their interest; however, only those being considered for interviews will be contacted. We are not able to acknowledge receipt of applications submitted via mail.

Pay Group: 5

General

Reporting directly to the Manager of School & Public Programs, the incumbent designs, develops, delivers, and evaluates learning and engagement activities on themes related primarily to the Science Gallery, with occasional support for the Planetarium and Museum Galleries as required. The incumbent’s responsibilities are split between learning program delivery (50%), and the development of new informal and formal learning activities for various audiences (50%). The incumbent will be responsible for the development of new and innovative learning programs inspired by science content at the Manitoba Museum. This role will also involve the development and delivery of youth–centered programming that will raise awareness, build capacity, and improve understanding of climate change, as well as capture the impact of these programs through the GenAction evaluation framework. The grant-funded GenAction project encompasses a number of distinct activities for youth audiences.

The incumbent must exercise initiative, creativity, and independent judgment, maintain a flexible, respectful, and energetic approach when working with the Museum’s public, and be able to work with minimal supervision. This position is full-time (35 hours) and will require evening and weekend work. Work hours may change depending on seasonal departmental activities and special events/programs.

Priority 1: Learning Program Production, Development, and Coordination (50%)

The Learning & Engagement Producer (Science & Climate Action) will develop, pilot, coordinate, deliver, promote, and train others to deliver science-based learning activities for diverse audiences. The incumbent will be responsible for initiating new, project-based strategic programs for identified target audiences, including schools and school-age children, adults, families, toddlers & babies, seniors, etc. They will work within the greater Learning & Engagement Team in order to identify areas of need; they will be expected to respond to evolving priorities with energy, agility, and creativity. They will support the ongoing coordination of the Learning & Engagement team’s volunteer program.

1. Design, develop, deliver, update, and evaluate learning programs, tours, and demonstrations for schools and public audiences in consultation with the Manager of School & Public Programs, and the Director of Learning & Engagement (e.g. school programs, adult programs and workshops, interpretive activities, outreach programs, public events such as Spring Break and Winter Break, etc.);
2. Develop, deliver, evaluate, and report on the Museum’s GenAction grant-funded activities, such as the Youth Climate Alliance, climate-related school programming, Explore Science Zone activities, etc;
3. Design, develop, deliver, update, and evaluate new and existing digital initiatives, including Virtual  Field Trips, online public programs, video content, and digital scavenger hunts. Film and edit video content as required;
4. Seek out and facilitate community partnerships for new opportunities, assist in the maintenance of existing community relationships;
5. Coordinate overall strategy for public programs volunteers and interns; assist/lead with recruitment,  scheduling, orientation, training, etc;
6. Assist in day to day program logistics and space usage, liaising with other departments;
7. Promote the institution’s learning programs for target audiences; assist and/or lead in the marketing, sales, and promotion of new and existing programs, through website, social media, Tessitura, YouTube, etc;
8. Required to do media interviews within areas of content expertise;
9. Present views (visitors, staff, and volunteers), concerns, and needs of the Department as input into management decisions on exhibitions and learning programs to enhance visitor experience;
10. Other duties as assigned.

Priority 2: Learning Program Delivery and Maintenance (50%)

To create positive visitor experience by engaging with diverse audiences, facilitating both formal and informal learning experiences in-person and online, ensuring visitor’s safe, engaging, and inspiring interactions with Science Gallery exhibitions, Planetarium shows, and programs. Ensure ongoing maintenance and functional operations for all learning experiences, Science Gallery exhibitions and spaces, and provide ongoing support to volunteers.

1. Take a leadership role on daily programs, schedules, and operations;
2. Deliver booked interpretive programs for the institution’s school and general public audience as per daily schedule, both in-person and online;
3. Deliver Planetarium shows using Digistar technology;
4. Answer inquiries from and provide information to the general public on all Science Gallery and Planetarium programs, exhibitions and activities;
5. Learn pertinent information on departmental programs, galleries, and temporary exhibitions as required;
6. Setting up and taking down furniture, equipment, and other program materials; operating A/V equipment on a daily basis according to programs scheduled, including virtual program digital technologies (Zoom, Teams, Gimbal, iPhones, Digistar etc.);
7. Ensuring sufficient supply inventory for specific programs as assigned;
8. Provide training and support of new staff and/or interns, as well as train, evaluate and support volunteers;
9. Supervising volunteers (weekdays and weekends) to ensure optimum interpretive activity and exhibition coverage, and report on volunteer attendance and issues that may arise to supervisor, and other Learning & Engagement staff;
10. Supporting and liaising with rental staff for special events;
11. Researching program content and liaising with other staff as needed;
12. Other duties as assigned.

Skills, Abilities, and Knowledge

1. Demonstrated knowledge of program development process and techniques for various audiences; schools, families, adults, etc.
2. Demonstrated skills in teaching or facilitating engaging learning experiences.
3. Experience delivering Planetarium content using Digistar technology is desired.
4. Good oral and written communication skills in both official languages.
5. Strong interpersonal skills including the ability to interact effectively with staff, volunteers and the general public.
6. Good public speaking skills including the ability to present programs and demonstrations effectively and enthusiastically to a wide range of age and interest groups.
7. Ability to perform research at an advanced level.
8. Demonstrated ability to work under pressure and meet deadlines.
9. Understanding of trends in learning, science communication, outreach, and engagement.
10. Experience delivering programs via digital platforms, troubleshooting online AV equipment, and familiarity filming and editing videos is an asset.
11. Knowledge of Manitoba curriculum is desired; familiarity with existing Manitoba Museum school programs (Science Gallery and Planetarium) preferred.
12. Ability to work in an organized manner, both independently and in a team environment.
13. Ability to take initiative, problem solve, and innovate.

Education, Training, and Experience

1. University degree in relevant field, such as, Astronomy, Physics, Biology, Chemistry, or Education, with substantial coursework relating to the sciences;
2. At least one year of experience in a similar position, i.e. developing programs and working with diverse audiences;
3. Equivalent combination of education and experience.
4. Fluent in both official languages is required; experience in using French and English languages in
   a museum environment is preferred.

This is a full-time term position with an anticipated start date in October 2024 and an end date of June 30, 2025. The salary range is $43,777.68 to $55,392.73 annually. Application deadline is August 30, 2024.

Please submit your resume and cover letter to:

Director of Human Resources
Manitoba Museum
190 Rupert Avenue
Winnipeg, Manitoba R3B 0N2
HR@ManitobaMuseum.ca

The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. The Manitoba Museum recognizes the importance of building a workforce reflective of the visitors it serves. Therefore, the Manitoba Museum supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this position. Consideration will be given to Indigenous people, visible minorities and persons with disabilities. All applicants are encouraged to self-identify if they are members of the designated groups (women, Indigenous people, persons with disabilities, visible minorities) in their application.

This document is available in other formats and accommodations will be provided throughout the selection process upon request. Contact Human Resources at 204-956-2830 if you have an accommodation request.

We thank all applicants for their interest; however, only those being considered for interviews will be contacted. We are not able to acknowledge receipt of applications submitted via Fax or mail.

Pay Group: 3

General

Reporting to the Visitor Experience Supervisor, the Receptionist is an outgoing and sales-oriented individual with strong customer service and organization skills. This key front-line position is the first point of contact for many Museum visitors and is responsible for operating the central switchboard and welcoming and directing visitors, processing admission and membership sales in a timely manner, as well as, creating a positive visitor experience.

The Receptionist manages the front reception desk and supports all activities that involve visitors and potential visitors to the Museum, serving as a vital liaison between the community and the Museum – through in-person, phone, and email communication.

The Receptionist also provides administrative support to the Visitor Experience Department, as well as, other Museum departments as needed to ensure the organization can operate efficiently. Initiative is required in determining work priorities, as well as, courtesy, tact and good judgement when dealing with internal and external customers. Fluency in both official languages is required for this position.

Criminal record, vulnerable sector and child abuse registry checks will be required of the successful candidate.

Priority 1: Frontline Liaison (30%)

To facilitate a positive visitor experience by welcoming visitors and answering inquiries in a friendly and  competent manner to encourage repeat visits, increased sales, and Museum loyalty (membership). When engaging with Museum staff, the Receptionist/VEA is to assist in the coordination of the flow of basic operational information between departments and frontline staff.

1. Maintain a constant staff presence at the front reception desk, welcome and direct visitors and school groups, answer visitor inquiries, and provide information in both official languages.
2. Using appropriate communication etiquette and internal procedures, operate the Museum’s switchboard, answer incoming phone calls, respond to email inquiries, and forward messages to the appropriate staff.
3. Respond to and resolve visitor comments and complaints, calling upon the appropriate Supervisor or Manager as needed. Encourage visitors to fill out a Comment Card or the Museum’s online comment form.
4. Connect visitors arriving at the Museum for meetings to the appropriate staff member, ensuring they are signed in and are assigned an appropriate Visitor/Contractor Badge.
5. Assist in relaying information from departments to front-line staff (i.e. show changes, staff absences, etc.).
6. Assist in maintaining excellent housekeeping standards at the front desk and in the foyer at all times.
7. Ensure signage in all public areas is accurate and create temporary signage as needed (i.e. elevator down).
8. In the event of an emergency, act as a Fire Monitor and provide instructions and guidance to staff and visitors. Make emergency evacuation announcements over the loudspeaker when safe to do so.
9. Stay up to date on Museum events, promotions, and procedures to inform and assist visitors.

Priority 2: Process Box Office Sales (30%)

To act as Visitor Experience Associate and process admission and membership sales in a timely and accurate manner with the goal of increased sales when the need arises, including staff lunch breaks, absences, or high visitor peak times (assist with long line-ups, group check-ins, etc.)

1. Conduct opening and closing procedures on cash registers, prepare bank coin orders, reconcile daily records for cash-outs, and prepare daily deposits.
2. Maintain a high accuracy rate by entering customer details into the database, processing various payment/paperwork forms with efficiency, and following proper payment handling procedures.
3. Process Box Office admission sales to all permanent venues and temporary exhibitions including control and maintenance of payments using ticketing, retail sale and/or other point-of-sale hardware and software.
4. Tactfully up-sell admission tickets to memberships and recommend additional sales options to visitors such as Shop products and special events or programs dependent on visitor needs to maximize revenue per transaction.

Priority 3: Administrative Support (20%)

To provide support within the Visitor Experience Department, as well as, for various Museum departments to assist in the organization’s ability to function more effectively.

1. Maintain digital/hard copy reception files and keep them organized and easily accessible.
2. Maintain Museum staff phone directory by updating the list as staff changes occur.
3. Keep track of parcel deliveries, shop pick up orders, special events, and staff movements (i.e. meetings) daily.
4. Act as the liaison between the Museum and Canada Post/Mail Couriers.
5. Process outgoing mail daily and coordinate pick-up/delivery of mail and courier services.
6. Respond to and coordinate community donation requests by corresponding with the request contact, creating the donation package, and coordinating donation pick-up.
7. Communicate with event guests and maintain RSVP lists for, member, and volunteer events.
8. Ensure appropriate welcoming and billing of school groups.
9. Collaborate with Security Guards on visitor entry into frontline areas and overall security needs.

Priority 4: Manitoba Tourism Ambassador (10%)

To advocate for Manitoba tourist attractions through the promotion, display, and distribution of printed tourism materials.

1. Coordinate with tourism organizations for the order/delivery of printed materials for display at the Museum.
2. Display and restock printed tourism materials on racks at the management-specified location within the Foyer.
3. Provide general information and directions to visitors about other tourist attractions in Manitoba and encourage visitors to browse through printed tourism materials.

Priority 5: Other (10%)

To assist with other duties as reasonably assigned.

Education, Training and Experience

1. Completion of a high school diploma,
2. Computer training in Microsoft Suite (word processing, database, and spreadsheet applications),
3. Completion of post-secondary Office Administration program/course(s) considered an asset,
4. Minimum two years of experience in a front desk environment working with the general public,
5. Minimum two years of experience handling cash,
6. Minimum two years of experience operating a switchboard, or
7. An equivalent combination of education and experience.

Skills, Abilities and Knowledge

1. Fluency in both official languages (English and French) is required;
2. Enthusiastic and friendly manner with a genuine desire to provide outstanding customer service;
3. Effective written/oral communication, interpersonal, and numeracy skills;
4. Demonstrated ability to engage effectively with culturally diverse audiences/audiences of varying age;
5. Demonstrated ability to work well with a variety of individuals while maintaining a positive proactive attitude;
6. Knowledge and understanding of the requirements of proper business demeanour, including conscientiousness, reliability, punctual attendance, priority setting, and time management;
7. Ability to problem solve, multi-task, work as part of a team, and take initiative independent of direct supervision;
8. Ability to remain calm in stressful situations and be flexible to last-minute requests;
9. Must be highly organized and able to bring care, tact, and attention to detail to every task;
10. Must possess basic clerical skills including typing, data entry, ability to use the internet and email;
11. Proficient working knowledge of and skill in Microsoft Office and Windows applications.

Working Conditions and Physical Demands

The physical demands and work environment described here are representative of those employee encounters while performing the essential functions of this position:

1. Ability to exert up to 5kg of force and occasionally lift/move objects up to 10kg
2. Ability to sit and/or stand for at least 2 consecutive hours
3. May occasionally involve stooping, kneeling, squatting, pushing/pulling, and reaching above the shoulders
4. Operation of standard office equipment is required (i.e. phone, computer, copier, etc.)
5. Day-to-day moderate noise in an open setting; exposure to loud noise may occur due to large
   groups/events

Conditions of Employment

1. Must be available to work 8:30 am – 4:30 pm Monday to Friday;
2. Child Abuse Registry Check;
3. French Language Proficiency Test.

This is a full-time permanent position with an anticipated start date in September 2024. The salary range is $34,598.16 to 43,777.68 annually. Application deadline is August 30, 2024.

Please submit your resume and cover letter to:

Director of Human Resources
Manitoba Museum
190 Rupert Avenue
Winnipeg, Manitoba R3B 0N2
HR@ManitobaMuseum.ca

The Manitoba Museum is committed to inclusion and employment equity and welcomes diversity in the workplace. The Manitoba Museum recognizes the importance of building a workforce reflective of the visitors it serves. Therefore, the Manitoba Museum supports equitable employment practices and promotes representation of designated groups (women, Indigenous people, persons with disabilities, visible minorities).

Employment Equity is a factor in selection for this position. Consideration will be given to Indigenous people, visible minorities and persons with disabilities. All applicants are encouraged to self-identify if they are members of the designated groups (women, Indigenous people, persons with disabilities, visible minorities) in their application.

This document is available in other formats and accommodations will be provided throughout the selection process upon request. Contact Human Resources at 204-956-2830 if you have an accommodation request.

We thank all applicants for their interest; however, only those being considered for interviews will be contacted. We are not able to acknowledge receipt of applications submitted via Fax or mail.